Working within customer service at Jaga Heating Products UK is a complex and intricate role, one that Nora Conlon manages effortlessly
To provide excellent customer service, you must be friendly, efficient and polite, be a superb communicator and have the ability to effectively multitask. Juggling multiple customers’ needs at once can be tricky, especially when each customer requires individually tailored service packages. It is this ability to effectively handle a variety of different needs which makes Nora a fundamental part of the Jaga team.
End-user satisfaction is directly influenced by the unique specification, sales, implementation and commissioning process, and is therefore something which Nora herself is directly responsible for. However, Nora’s attitude is not to simply satisfy the end-user, but for service excellence. Nora consistently provides additional advice and assistance to clients and customers where necessary.
Nora always ensures that the end-user faces minimal disruption and approaches any discrepancy or problem head-on, with her friendly and assertive approach. Each individual problem is treated as such to ensure it’s solved in the most efficient way possible to benefit the client, end-user and Jaga as a whole.
“From my first phone call to Nora I felt that the issue was being taken seriously, and this continued until the matter was successfully resolved.”
“We rarely have problems with Jaga materials, but when we do their service is second to none. Nora Conlon helped us a great deal. Emails were responded to with great urgency and matters were resolved without any hassle.”