Darren Baxter has been Commercial Manager for Albion Valves UK for 11 Years, and his integrity and focus towards achieving for Albion’s customers, is exemplary and his enthusiasm and desire to ‘go the extra mile’ clearly can be seen in the commitment and first class work ethic imparted upon his sales office colleagues around him.
He leads a team of 5 employees and the diligence and commitment he generates is second to none. Regularly customers receive communication from him in the early morning or long after the industry has finished for the day. This may cover any aspect of Albion’s very busy commercial sales office from enquiry handling, quotations to order processing and delivery scheduling.
Darren and his team are always one step ahead of the game, It is so refreshing to see someone who enjoys their work and puts customers as a high priority whilst maintaining a smile and ‘can do attitude’.
This can be further seen from the customer surveys where in our 2015 Customer Survey the sales office received 100% as good or higher comments with 81% of the returns rating the sales team as excellent.
Personal comments include:
“Great service from all at Albion and all very friendly. Our team view Albion as one of our best suppliers.”
“Special thanks to Darren & team, they always find time to help with enquiries, quotations, overnight deliveries and general customer service. They are great!!”